Frequently Asked Questions
- Why does shipping take longer? Your order is lovingly crafted for you when it’s designed and when it’s manufactured. This helps us engage in practices that better support our planet. Thank you so much for your business and understanding.
- What is your return policy? Digital products and experiences are unable to be returned, exchanged, or refunded. Other items like apparel and home goods may be eligible for return via our distributor. Specifics are listed in the product description. To find out about your specific item, simply look up your order confirmation email and follow the protocol listed there.
- How do I process returns? If your product is eligible for return, please begin the return process by following the protocol listed in your order confirmation email.
- Where is my digital purchase? Please check your spam folder. As soon as payment is processed, digital purchases are immediately emailed.
- I placed an order and put the wrong shipping address! What do I do? Unfortunately we cannot be responsible for items ordered with the wrong shipping address. Please immediately check your order confirmation email and contact our distributor who may be able to assist. However, we nor our distributors can be held responsible for items sent to an incorrect address provided by a customer.
- My items arrived damaged. What do I do? Please immediately (within 24 hours of receipt) check your order confirmation email and follow the protocol to contact our distributor who may be able to assist. Please be ready to provide a photo of damage and complete order information.
- I have not received an order confirmation. Now what? Please check your spam folder. If you still cannot find a confirmation email, please note that additional emails are sent regarding your purchase once it is ready to be shipped and on its way.
- I love what you’re doing, how can I help? Buying our products, referring us, and posting, following, and sharing our social media posts are all very helpful to us. Thank you! We sincerely appreciate your business and support.
- Do you offer gift cards? At this time we do not offer gift cards. Please consider purchasing our products and services as a personalized gift for your friends, associates, or loved ones.
- Can I be a brand ambassador, affiliate, or represent your brand as an influencer? Please send us a message via our contact page to introduce yourself to us. We can’t wait to find out about you and see if we’re a good fit.
- What charities do your proceeds go to? 10% of profits go to business women in underserved communities around the world thanks to you and Kiva.
If our FAQ section didn’t answer your question or you would like to share some information with us please contact us.