Frequently Asked Questions
- Why does shipping take longer? Your order is lovingly crafted for you when it’s designed and then again when it is actually manufactured. When you place your order, items are literally being created just for you on the spot. This helps us provide you with more and is part of our pledge to engage in practices that better support our planet. Thank you so much for your business and understanding.
- What is your return policy? Digital products, courses, coaching, and experiences are unable to be returned, exchanged, or refunded. Other items like apparel and home goods may be eligible for return depending on our distributor. Specifics are usually listed in the product description. To find out about your specific item, simply look up your order confirmation email and follow the protocol listed there.
- How do I process returns? If your product is eligible for return, please begin the return process by following the protocol listed in your order confirmation email.
- Where is my digital purchase? Please check your spam folder. As soon as payment is processed, digital purchases are immediately emailed.
- I placed an order and put the wrong shipping address! What do I do? Unfortunately we cannot be responsible for items ordered with the wrong shipping address. Please immediately check your order confirmation email and contact our distributor who may be able to assist. However, we nor our distributors can be held responsible for items sent to an incorrect address provided by a customer.
- My items arrived damaged. What do I do? Please immediately (within 24 hours of receipt) check your order confirmation email and follow the protocol to contact our distributor who may be able to assist. Please be ready to provide a photo of damage and complete order information.
- I have not received an order confirmation. Now what? Please check your spam folder. If you still cannot find a confirmation email, please note that additional emails are sent regarding your purchase once it is ready to be shipped and on its way.
- Do you accept donations? Yes. Please go to our church page and click the give button. Your support goes a long way. Thank you so much.
- I love what you’re doing, how can I help? You can help us by referring us to your friends and family, posting about us on your social media, sharing our social media posts, buying our products, and donating. We sincerely appreciate your business and support.
- Do you offer gift cards? At this time we do not offer gift cards. Please consider purchasing our products and services as a personalized gift for your friends, associates, or loved ones.
- Can I be a brand ambassador? Please fill out the following form to introduce yourself to us. We can’t wait to meet you and see if we’re a good fit.
- How do I become an affiliate? Please fill out the following form to introduce yourself to us and allow us a way to contact you. We can’t wait to meet you.
- Do you work with influencers? Please fill out the following form to introduce yourself to us. We can’t wait to meet you and see if we’re a good fit.
- What charities do your proceeds go to? 10% of profits go to business women in underserved communities around the world thanks to you and Kiva.
If our FAQ section didn’t answer your question or you would like to share some information with us please contact us.